Availability of service: Monday to Friday, 8:00am to 5:00pm

Personnel in-charge: Mr. Ryan Lee Regencia

Who may avail of the service?

  1. Public elementary and secondary schools
  2. Teaching and non-teaching personnel

Fees: None

Frontline Service Requirement(s) Steps(s) Processing Time Personnel In-Charge
LIS User Accout Management System (UAMS) (Public, Private) Any of the following: (Help Desk Ticket, Email, Chat,Phone call)
  1. School submits request for account creation or password reset to the ICT unit
  2. ICT unit verifies and approves request
10 minutes Ryan Lee Regencia
Online Help Desk (Account Management, Help Desk Ticket Reply and Transfers) Letter of request signed by the School Principal, Help Desk Ticket submitted by the School ICT Coordinator, None(for walk-in support)
  1. School submits letter of request to the Records unit
  2. Records unit transmits letter to the Office of the Superintendent
  3. SDS Office endores letter to ICTU
  4. ICTU sets an appointment with the requesting school through the School ICT coordinator
  5. ICT personnel diagnose and repairs the equipment
  6. School ICT coordinator logs-in and creates Support ticket via the Online Help Desk
  7. ICT unit responds to ticket and calls the schools to set an appointment
  8. ICT personnel diagnose and repairs the equipment
  9. School personnel brings defective unit to the ICT unit office
  10. ICT personnel logs the serial number, brand and model of the unit then countersigned by the school personnel
  11. ICT personnel diagnose and repairs the equipment
Repair time depends on the quantity and nature of the problem Nomerlito Salamida Roseoe Katipunan
Division Repair and Maintenance(Computer, Printer, Network, Other IT equipment) Help Desk Ticket submitted by the concerned personnel
  1. Division personnel logs-in and creates Support ticket via the Online Help Desk, or
  2. Personnel calls the ICT unit and relays the issue
Schedule is set as soon as request is received by the ICT unit Nomerlito Salamida Roseoe Katipunan
Event Support Entry in the Event Calendar or a Division/Office Memorandum
  1. Requesting unit or section notifies the ICT unit 2-3 days before the event.
  2. ICT personnel prepares the equipment needed
  3. ICT personnel provides TA during the event
Schedule is set as soon as request is received by the ICT unit Nomerlito Salamida Roseoe Katipunan
Scanning and Uploading of Division Memo and Other Documents to the Division Website None
  1. ICT unit receives issued memoranda from the Records unit
  2. ICT personnel scans and upload the document to the Division website
Within 15-30 minutes Maria Cliar Frogosa
DepEd Email Administration Any of the following: (Help Desk Ticket, Email, Chat)
  1. School personnel send request for the ICT unit
  2. ICT unit checks and approves request
Within 15-30 minutes Maria Cliar Frogosa
DTR Printing None
  1. OSDS requests to print DTR (bulk or individual)
  2. ICT personnel exports time logs and email to OSDS.
Within 15-30 minutes Nomerlito Salamida