Citizen's Charter

Pursuant to Republic Act No. 9485, entitled "AN ACT TO IMPROVE EFFICIENCY IN THE DELIVERY OF GOVERNMENT SERVICE TO THE PUBLIC BY REDUCING BUREAUCRATIC RED TAPE, PREVENTING GRAFT AND CORRUPTION, AND PROVIDING PENALTIES THEREFOR" otherwise known as the "Anti-Red Tape Act", reads, among other things, that:

SEC. 6. Citizen's Charter. - All government agencies including departments, bureaus, offices, instrumentalities, or government-owned and/or controlled corporations, or local government or district units shall set up their respective service standards to be known as the Citizen's Charter in the form of information billboards which should be posted at the main entrance of offices or at the most conspicuous place, and in the form of published materials written either in English, Filipino, or in the local dialect, that detail:
  1. The procedure to obtain a particular service;
  2. The person/s responsible for each step;
  3. The maximum time to conclude the process;
  4. The document/s to be presented by the customer, if necessary;
  5. The amount of fees, if necessary; and
  6. The procedure for filing complaints.