Information and Communication Technology Unit

Availability of service: Monday to Friday, 8:00am to 5:00pm

Personnel in-charge: Mr. Ryan Lee Regencia

Who may avail of the service?

Public elementary and secondary schools
Teaching and non-teaching personnel

Fees: None

Frontline Service	Requirement(s)	Steps(s)	Processing Time	Personnel In-Charge
LIS User Accout Management System (UAMS) (Public, Private)	Any of the following: (Help Desk Ticket, Email, Chat,Phone call)	School submits request for account creation or password reset to the ICT unit ICT unit verifies and approves request	10 minutes	Ryan Lee Regencia
Online Help Desk (Account Management, Help Desk Ticket Reply and Transfers)	Letter of request signed by the School Principal, Help Desk Ticket submitted by the School ICT Coordinator, None(for walk-in support)	School submits letter of request to the Records unit Records unit transmits letter to the Office of the Superintendent SDS Office endores letter to ICTU ICTU sets an appointment with the requesting school through the School ICT coordinator ICT personnel diagnose and repairs the equipment School ICT coordinator logs-in and creates Support ticket via the Online Help Desk ICT unit responds to ticket and calls the schools to set an appointment ICT personnel diagnose and repairs the equipment School personnel brings defective unit to the ICT unit office ICT personnel logs the serial number, brand and model of the unit then countersigned by the school personnel ICT personnel diagnose and repairs the equipment	Repair time depends on the quantity and nature of the problem	Nomerlito Salamida Roseoe Katipunan
Division Repair and Maintenance(Computer, Printer, Network, Other IT equipment)	Help Desk Ticket submitted by the concerned personnel	Division personnel logs-in and creates Support ticket via the Online Help Desk, or Personnel calls the ICT unit and relays the issue	Schedule is set as soon as request is received by the ICT unit	Nomerlito Salamida Roseoe Katipunan
Event Support	Entry in the Event Calendar or a Division/Office Memorandum	Requesting unit or section notifies the ICT unit 2-3 days before the event. ICT personnel prepares the equipment needed ICT personnel provides TA during the event	Schedule is set as soon as request is received by the ICT unit	Nomerlito Salamida Roseoe Katipunan
Scanning and Uploading of Division Memo and Other Documents to the Division Website	None	ICT unit receives issued memoranda from the Records unit ICT personnel scans and upload the document to the Division website	Within 15-30 minutes	Maria Cliar Frogosa
DepEd Email Administration	Any of the following: (Help Desk Ticket, Email, Chat)	School personnel send request for the ICT unit ICT unit checks and approves request	Within 15-30 minutes	Maria Cliar Frogosa
DTR Printing	None	OSDS requests to print DTR (bulk or individual) ICT personnel exports time logs and email to OSDS.	Within 15-30 minutes	Nomerlito Salamida