Availability of service: Monday to Friday, 8:00am to 5:00pm
Personnel in-charge: Mr. Ryan Lee Regencia
Who may avail of the service?
Fees: None
Frontline Service | Requirement(s) | Steps(s) | Processing Time | Personnel In-Charge |
---|---|---|---|---|
LIS User Accout Management System (UAMS) (Public, Private) | Any of the following: (Help Desk Ticket, Email, Chat,Phone call) |
|
10 minutes | Ryan Lee Regencia |
Online Help Desk (Account Management, Help Desk Ticket Reply and Transfers) | Letter of request signed by the School Principal, Help Desk Ticket submitted by the School ICT Coordinator, None(for walk-in support) |
|
Repair time depends on the quantity and nature of the problem | Nomerlito Salamida Roseoe Katipunan |
Division Repair and Maintenance(Computer, Printer, Network, Other IT equipment) | Help Desk Ticket submitted by the concerned personnel |
|
Schedule is set as soon as request is received by the ICT unit | Nomerlito Salamida Roseoe Katipunan |
Event Support | Entry in the Event Calendar or a Division/Office Memorandum |
|
Schedule is set as soon as request is received by the ICT unit | Nomerlito Salamida Roseoe Katipunan |
Scanning and Uploading of Division Memo and Other Documents to the Division Website | None |
|
Within 15-30 minutes | Maria Cliar Frogosa |
DepEd Email Administration | Any of the following: (Help Desk Ticket, Email, Chat) |
|
Within 15-30 minutes | Maria Cliar Frogosa |
DTR Printing | None |
|
Within 15-30 minutes | Nomerlito Salamida |